Returns & Exchanges
At ThruDark, we are committed to providing elite-tier performance gear. If your purchase does not meet your operational requirements, we offer a 30-day return policy for items in original, unworn condition with all tags attached.
Initiate Your Request
Access our online returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the gear in its original packaging, ensuring all technical tags and labels remain intact to qualify for a full refund.
Ship the Gear
Print the provided prepaid shipping label and drop your package at the designated carrier location for tracked transit back to our warehouse.
Quality Inspection & Refund
Once received, our team will inspect the item for quality assurance before processing your refund or dispatching your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing