Frequently Asked Questions

Everything you need to know about our high-performance technical apparel.

How do I know which size to order?

Each product page features a detailed size guide. Our gear is designed for an athletic fit; if you intend to layer heavily, we recommend sizing up.

What is your return policy?

We offer a 28-day return window for all items in original, unworn condition with tags attached. Returns can be initiated through our online returns portal.

Do you ship internationally?

Yes, we ship to most countries worldwide via premium couriers. Shipping costs and estimated delivery times are calculated at checkout based on your location.

How should I care for my technical outerwear?

To maintain performance, wash items at 30°C with a specialist technical cleaner. Avoid fabric softeners and tumble dry on a low heat to reactivate DWR coatings.

Are your products covered by a warranty?

All ThruDark garments are backed by a lifetime guarantee against manufacturing defects. This does not cover general wear and tear or accidental damage.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options including Klarna and Clearpay for eligible customers.